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Privacy Policy

Last updated: December 8, 2025

Introduction

HandyPeople Emergency Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Request emergency service via phone or our contact form
  • Communicate with us via phone, email, or text message
  • Leave a review or testimonial

This may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Description of your emergency or service need

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type and operating system

How We Use Your Information

We use the information we collect to:

  • Provide emergency repair services
  • Communicate with you about your service request
  • Send appointment confirmations and updates via SMS or email
  • Process payments
  • Improve our website and services
  • Respond to your inquiries
  • Send promotional communications (with your consent)

Phone Call Recording

For quality assurance and training purposes, phone calls to our emergency line may be recorded. By calling our service line, you consent to this recording. Recordings are stored securely and retained for up to 12 months.

SMS Communications

When you provide your phone number, we may send SMS messages for:

  • Appointment confirmations
  • Technician arrival updates
  • Service follow-ups

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS communications.

Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, scheduling software, analytics providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze website usage, and personalize content. You can control cookie preferences through your browser settings.

We use the following services that may collect data:

  • Google Analytics (website analytics)
  • CallRail (phone call tracking)
  • Tidio (live chat)
  • Hotjar (heatmaps and session recordings)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Service records are typically retained for 7 years.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: